Terms & Conditions of use
These terms and conditions apply to all orders placed with LUMINEO CENTRE via our web site, email, fax, phone or post. Any contracts resulting from use of this web site or other communication with LUMINEO CENTRE shall be governed by English Law and any disputes will be resolved in the courts of England and Wales. Your statutory rights are not affected by these terms and conditions.
LUMINEO CENTRE try to ensure that all material contained in this website is accurate and accept no responsibility for any loss which may be construed to be as a result of relying on information contained in this website, or in respect of any omissions or errors.
LUMINEO CENTRE reserve the right to refuse orders placed with them.
Our address is:
29 High Street,
North Yorkshire HG3 5AL.
Tel: +44 (0) 1423 712 700
LUMINEO CENTRE is a trading name of This “N” That Enterprises Limited. Company No: -3032149 Reg office: - 29 High Street, Pateley Bridge, Harrogate, North Yorkshire HG3 5AL. England VAT No: - 406-0918-71
Prices on our website reflect orders made and paid via the internet only. If you wish to collect in person at the same internet advertised price and negate shipping charges You MUST have paid for the order online and been advised by us it is ready for collection otherwise the price is as listed or quoted in the shop at the time you visit our shop. Prices shown are inclusive of VAT where applicable and are subject to change without notice. Items shown are subject to availability.
Our acceptance of an order takes place on despatch of the order, at which point the purchase contract will be made and you will be charged for your order. The responsibility for the goods as shipped is ours until you are in receipt of the goods.
All goods are sold subject to availability. If an order is delayed due to stock availability we will advise you by e-mail and offer the option to cancel the order with a full refund.
Payment will be in full and accepted by PayPal, credit or debit card, bank transfer, cheque or cash in person and will be in Pounds Sterling.
Cheques should be made payable to: - THIS 'N' THAT ENTERPRISES LIMITED
A flat rate of £4.99 will be charged on all orders and dispatched within 1 working day. PLEASE NOTE due to COVID-19 there may be delays in dispatch. We use Royal Mail 1st Class or APC next day service Monday to Friday. We must be notified of any items damaged in transit, short delivered or not as ordered within 7 days of receipt. After 7 days you will be deemed to have accepted the order as undamaged and correct.
Recycled packaging will be used whenever possible
Cancellation and Returns
Under the Distance Selling Regulations, you (the buyer) have a period of 14 days after the date of delivery within which you can cancel this purchase and get your money back, including the original postage and packing charges. However, you (the buyer) must pay for the cost of returning the item which should be sent by recorded delivery.
If you wish to cancel your purchase you must notify us within 14 days of taking delivery using the contact form. Any un-wanted item returned, must be un-used and in the original un-damaged saleable packaging and sent along with your original receipt within 21 days of taking delivery. Items not returned within 21 days will be deemed to have been accepted. Personalised or specially ordered items are not returnable unless faulty. Please note that you (the buyer) are responsible for the cost of returning the item.
If you think you have Faulty/Damaged goods you should first state the problem using the contact form. The goods should then be returned within 7 days again stating the nature of the fault and accompanied with your original receipt for a full refund or exchange.
LUMINEO CENTRE accepts no liability for any direct, indirect, special, or consequential damages, or any lost profits, or other losses or damages of any kind, whether or not LUMINEO CENTRE is advised of the possibility of such damages, that may occur as a result of using this website and the software/data it contains.